Anjuum Khanna- Why Artificial Intelligence Matters Anjuum Khanna-today I will talk about most commonly used technology disruptor about which we heard a lot. But I always mention in my blogs that we hear about what technology has done to our world, in the same we should also look forward to Read more…
Anjuum Khanna- What is Machine Learning? I, Anjuum Khanna, would give some insights on what Machine Learning. In simpler words machine learning is an application of artificial intelligence that enables the system to learn automatically and the best part of this application is you don’t need to program explicitly. Anjum Khanna Read more…
Anjuum Khanna- 4 Ways to Improve Customer Experience Anjuum Khanna – In 2017, United Airlines learned a hard and expensive lesson in customer experience. The airline lost over $1 billion dollars in value because a passengers’ customer experience went viral on social media. In this digital age, customer experience is more important Read more…
Anjuum Khanna- Integrating Innovation and the Customer Experience Anjuum Khanna-Customer behavior patterns continue to change. Complicating matters, customer loyalty and lifetime value continue to dip. Folk might wonder why but the answer is that customers simply have several many options before them and desire the best experience. In this scenario, Read more…
Anjuum Khanna-Real Disruption in BPO industry through Robotics Process Automation Anjuum Khanna-Automation is a powerful force that is constantly simplifying the way the world functions. Automation helps remove redundancy and leads to job satisfaction by eliminating repetitive tasks. With the help of robotic machines, industries have been able to achieve Read more…