Customer Experience Archives

Anjuum khanna

Anjuum Khanna – 4 Ways to Improve Customer Experience

Anjuum Khanna- 4 Ways to Improve Customer Experience Anjuum Khanna – In 2017, United Airlines learned a hard and expensive lesson in customer experience. The airline lost over $1 billion dollars in value because a passengers’ customer experience went viral on social media. In this digital age, customer experience is more important Read more…

By Anjuum, 5 years4 years ago

Anjuum khanna

Anjuum Khanna – Integrating Innovation and the Customer Experience

Anjuum Khanna- Integrating Innovation and the Customer Experience Anjuum Khanna-Customer behavior patterns continue to change. Complicating matters, customer loyalty and lifetime value continue to dip. Folk might wonder why but the answer is that customers simply have several many options before them and desire the best experience. In this scenario, Read more…

By Anjuum, 5 years4 years ago